Saudi health service gets nearly 3m calls in one month

The KSRelief on Monday signed an agreement with the World Health Organization to fight the coronavirus disease (COVID-19). (SPA)

The Saudi Ministry of Health’s 937 Service Center received 2,903,676 calls in the past month amid growing concern over the coronavirus pandemic.

According to the center, the calls included 898,039 medical consultations, 179,267 appointment requests and 287,836 coronavirus inquiries.

The service center also answers health queries as well as questions on the coronavirus.

The ministry also announced the launch of the first phase of “Ishara,” a sign language service for the center; that targets people with hearing difficulties.

Furthermore users can benefit from the center’s services, including general inquiries, booking appointments, and around-the-clock medical consultations.

Coronavirus inquiries also covered home isolation procedures, whether the virus spreads through shipments and goods; symptoms and what to do if a person comes in contact with someone; who has the virus or has been traveling.

Service at the center is provided by over 3,000 employees, including doctors and customer service professionals, 24 hours a day throughout the week through the center’s multiple channels. These include the unified number 937, a Twitter account (@saudimoh937); email address (937@moh.gov.sa), and the instant chat feature available on the ministry’s website.